Online

You can order products directly from our web site 24 hours/7 days a week. When placing your order, please make sure you provide your correct billing address for your credit card. If we do not have your credit card billing address your order will be delayed.

Phone
877.255.8345

Please have item numbers, color and sizes ready. If you have questions about our products, our Customer Service Reps can help. This team of active outdoor athletes knows each and every detail of our product line and can guide you to the right purchase for your next adventure.

Fax
303.296.2577

Please fax the item number, item description, color, size, and quantity of each item you would like to order. Also include billing and shipping information for the order, including your credit card number and expiration date. If the order is shipping to an address that is different from the billing address for the credit card, make sure you provide the billing address of your credit card. Failure to do so will cause delays in your order. Finally, include your contact information, either phone or email address, in case we have questions about your order.

Mail
Cloudveil
P.O. Box 11810
Jackson, WY 83001

Please provide the same information as listed in the Fax section above.




Shipping Charges
Cloudveil charges you a shipping fee based on what UPS charges us for a given order, plus a small charge for handling. Your shipping charge will be very close to what you would pay to ship those same items from any UPS store. Shipping charges are calculated during the checkout process and can be viewed before you place your order.

Delivery Options
We use UPS for all orders shipped within the continental United States. We will ship your order UPS ground unless you request 2-Day delivery or Overnight delivery. Most UPS Ground orders will be delivered within 5 to 7 business days. If your billing address is a P.O. Box, please provide a physical shipping address for UPS.

2-Day & Overnight Delivery
Orders placed before 11:00 a.m. Mountain Time will ship the same day. (i.e. If you place your order on Monday before 11:00 MST your overnight delivery will arrive Tuesday and 2-day delivery will arrive on Wednesday.) Orders placed after 11:00 a.m. MST will ship the next business day.

AK & HI
All orders shipping to Alaska or Hawaii will be shipped UPS.

International
We currently do not ship orders outside of the United States.